Return Policy

For Returns

Returns & Exchanges

It‘s bummed to us if you're not 100% satisfied with the items you received, we gladly accept returns postmarked within 10 days from the purchase date and we have made the returns so easy for you!

Return with the help of customer service

  1. Please contact Customer Service by calling or mailing us. Get your return request registered first.
  2. Your request will be under process for 24 business hours, our executive will get in touch after.
  3. Dentalkart.com can arrange pick-up of the goods and charge your account the cost of shipping, otherwise return of goods can be arranged at your own accord.
  4. Most refunds/replacement are processed within 3-7 business days after we receive your package. We’ll issue the refund to your DentalKart account in the form of a coupon code. Account balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

*If your order is paid by COD, then your wallet balance cannot be withdrawn, it can be used together with coupon code and points on your next purchase.

Return Conditions

  1. We only accept returns postmarked within 10 days from the purchase date or the product should be in warranty.
  2. Orders must be delivered.
  3. The following items cannot be returned or exchanged: Dental Chairs, UV cabinets, UV Chambers, Autoclave Units, Dental Compressor, Endomotors, Apex Locators , X-ray units (servicing will be provided on them in warranty years) or products used directly by consumers ( trainers, water flossers, tooth crème).
  4. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s seal broken or altered in any way.
  5. We do not accept returned items that were sent back by you directly without checking with us first.
  6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

For Refunds

  1. Refund will be processed within 3-7 business days upon receipt of your package. The refund will be issued to your DentalKart account or the original payment accountas per your request.
  2. Pick-up service charge will be deducted from total refund and self-sending shipping fee will be at your own cost.
Note: Refunds will be initiated for items only, other fees like shipping, COD service charges are non refundable.
VASA Dental Supplier, 
Farm No. 12, Club Drive, Gadaipur,
DLF Farms,
New Delhi,
(Near Ghitorni Metro Station)
Delhi -110030.
Note: Please do not send your return without contacting our customer care.